45-day Apple Watch refund policy allegedly tied to heart health features, including the ECG app
Apple’s park 14-day refund policy for the Watch volition extend to upwards to 45 days later buy if a client has a pump health-related refund asking greater than fourteen days.
Heart health-related features include the upcoming ECG app on Apple Watch Series four models, likewise every bit irregular pump musical rhythm notifications on Series 1 through Series four models.
This extended refund policy was revealed inwards an internal document, seen by MacRumors, which was distributed to Apple’s retail stores in addition to Authorized Service Providers inwards the United States. Retail employees volition reportedly order customers alongside these requests to make out to Apple Support via phone, email, or online chat to initiate a refund process.
“It sounds similar every bit long every bit a client mentions the ECG app or irregular pump musical rhythm notifications every bit the argue for the return, Apple volition laurels it upwards to 45 days,” reads the report.
The internal documentation provides no farther data every bit to why this policy is inwards effect. Both the ECG app in addition to the pump musical rhythm notification are FDA-regulated features. This extended refund policy, however, is non an FDA requirement inwards the US, the publication has learned.
The ECG app volition reportedly hold upwards enabled inwards watchOS 5.1.2, according to a split internal document seen past times MacRumors. watchOS 5.1.2 is currently beingness beta-tested.
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